Customer Lifecycle
Customer Service and Experience Manager
Our FSI Customer Service & Experience app provides absolute end-to-end visibility across your entire value chain, from the front to the back office. It uses AI to simplify and automate thousands of service types, enabling a clear path to value in just 4-6 weeks. The app quantifies critical KPIs across revenue and productivity, while allowing you to prioritize optimization opportunities based on both materiality and effort-based costing. This ensures your initiatives are always aligned with core business objectives and deliver a tangible ROI.
Banking customers have elevated their experience expectations and we responded.
- Convenient, easy-to-use digital channels that are available 24/7.
- Rapid, expert resolution of support requests and inquiries.
- Seamless account opening, with a quick access to first transaction.
- Self-service options to find answers without contacting their bank.
KEY FEATURES & BENEFITS
Absolute Visibility
End-to-end visibility across the value chain, front office to back office, will provide profound insight to all stakeholders.​
Simplification
Reduce thousands of service types and queries with AI and automate resolution.​
Time to Value
A clear path to value will be evident within 4-6 weeks.​
Quantify
The app quantifies critical KPI’s across key business dimensions – revenue, spend management, productivity and customer service. ​
Prioritize
Optimization opportunities can be prioritized for materiality and time to value to align to the customers’ business objectives.
Effort Based Costing
Baseline process performance on clear accurate cost drivers and events.