Our Mission
ProcessLab’s mission is to provide an end-to-end digital X-ray of our clients’ value chains using Celonis Process Intelligence and AI, empowering organizations to identify, re-engineer, and automate process execution to realize maximum efficiency, material cost reduction, and superior customer experience.
Our Vision
To fundamentally transform organizational performance by enabling a state of Absolute Visibility, making every business decision data-driven, intelligent, and instantaneous.
Meet the Team
The work we do is defined by speed, precision, and fundamental transformation. Our team is not just composed of consultants; we are a collective of high-performing Process Architects and Execution Specialists—the very best minds trained to tackle the most complex challenges in banking operations.
The Mechanism (How We Work)
- Technology Core: We leverage cutting-edge technologies—Celonis Process Intelligence, AI, and Machine Learning—combined with decades of executive experience.
- Absolute Visibility: We provide the Power of Absolute Visibility, delivering a fast, real-time, end-to-end ‘X-ray’ of your business process(es) instantly.
- The IPM Cycle: We enable organizations to identify, reengineer, automate, monitor, and continually improve their processes using deep, data-driven insights.
Strategic Outcomes for Clients
The value realized centers on faster, smarter operations that drive the bottom line:
Data-Driven Decision Making
Make better investment and operational decisions at unprecedented speed.
Material Efficiency & Cost Reduction
Achieve significant, measurable efficiency gains through the elimination of friction and non-value-added work.
Intelligent Operations
Establish a real-time operational management capability that runs intelligently.
Depth of Insight
Gain exceptionally fast analysis (AI/ML assisted) and deep, actionable insights into process execution.
Customer Experience
Deliver unprecedented, personalized service and insights informed directly by process data.
What impact could your team have on the business if they knew all the things they didn’t yesterday and had all the tools to dramatically increase their contribution?
Our Point Of View
PARADIGM SHIFT
Data-driven thinking requires a fundamental mind shift in how we approach problems and decisions.
It demands a shared understanding of how we think, interpret and apply knowledge. It challenges old assumptions, concepts, principles and methods.
YIN AND YANG OF EXPERIENCE
Working together, data and process catalyse experience transformation. This sits at the heart of LX, CX and EX.
Excellence requires attention to detail, precision and the highest level of quality and performance.
DIGITAL CONNECTED EXECUTION
Everything is connected through process.
Connecting the dots with data unifies organisations as one cohesive unit. This unity fuels agility and real-time responsiveness, delivering exponential impact at scale.
CULTIVATING INTELLIGENCE
Critical thinking and calculated decisioning in every aspect of how work is performed is necessary.
It requires a hard look at skill sets and a growth mindset in continuous pursuit of learning.
What We Have Seen
SEEING IS BELIEVING
Empirical contradicting evidence – witnessed directly – can turn the toughest non-believers into loyal change advocates. Thought-provoking, fact-based insights changed the organisational narrative.
A GAME OF INCHES
Every interaction, every form completed, every logon, every field captured, every transaction approved and all the other things the value chain performs, have the ability to improve the promise to the customer.
IRRATIONAL STATUS QUO
Practices applied for decades lacked sound justification, coherence and logical consistency.
Critical thinking combined with evidence-based recommendations enabled us to question existing beliefs.
TRADITIONAL NEVER WORKED
Process owners were unable to acknowledge there were shortcomings and have persisted in their denial for change.
Although traditional methods failed to achieve desired outcomes, alternative exploration did not feature.
We combine Process Management Domain Expertise, Banking Industry Experience and deep Celonis technical skills.
We Believe in a Partnership Approach
Which Entails Combining Process Excellence with the Best Global IPM Capability
- IPM as a service combines the three key areas of expertise together in a structured and focused service.
- The focus is on time to value (TTV) and our strategic partnering approach yields many rewards – financial and otherwise.
- We have a proven track record. The collective experience and expertise of ProcessLab and Celonis have exceeded tangible benefit expectations.
- Our objective is to build an initial foundation to enable our clients’ teams with wall-to-wall and end-to-end transparency to manage the value chain in real time.
- We aim to empower our clients with a data-driven transformation, equipping them to thrive in the future and achieve their goals.
Case Study: Standard Bank
How Standard Bank Reduced Cost and Improved Cycle Time in Outward Cross-border Payments